
Thank you for shopping with us!
We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help with returns and exchanges.
Returns
You have 30 days from the date of receipt to return your items for a refund. To be eligible for a return The item must be unused and in the original packaging, and include all accessories. Used items will incur a restocking fee.
Refunds
Once we receive and inspect your return, we will process your refund. Please allow 7-10 business days for the refund to appear in your account, depending on your payment method.
- Refunds will be issued to the original payment method.
- Shipping costs are non-refundable, and the return shipping cost is the responsibility of the customer, unless the item is damaged or incorrect.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We will offer a full refund or exchange, and we’ll cover return shipping costs for defective or damaged items.
How to Return Your Item
- Contact our Customer Support Team to initiate your return or exchange.
- Pack your item securely in the original packaging.
- Send your item in and wait for product inspection
- Once we finish evaluating your return, we will notify you of the next steps.
Lost or Stolen Items
We are not responsible for items lost or stolen during shipping. We recommend using a trackable shipping service or purchasing shipping insurance.
Log in to your account below to file a return.My Account
Engineered to Endure, Designed to Inspire
We aim to make fans that are easy to use, built to last, and made to look good in any room and space.
Customizations and project-based special orders are available. Make Enlight your one-stop shop. Inquire now!
Customizations and project-based special orders are available. Make Enlight your one-stop shop. Inquire now!